Unleashing Business Potential with Cloud CRM Strategies
Discover how to harness the power of customer relationships to achieve accelerated growth for your business.
Event Details
Huawei Customer Solution Innovation Center
Level 33, Integra Tower, The Intermark, 348, Jln Tun Razak, 50400 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Date
17 August 2023
Time
2:00PM – 5:00PM
In Collaboration With:
In today’s highly competitive business landscape, where customer satisfaction and retention are paramount, Customer Relationship Management (CRM) has become crucial in driving success and sustainbility – which is why this event is so timely.
Agenda
| Time | Agenda |
| 2:00pm – 2:30pm | Registration and Welcome Networking |
| 2:30pm – 2:35pm | Welcome Speech by Mr. Lau Bik Soon, REDtone Group CEO |
| 2:35pm – 2:50pm |
Keynote 1: Driving Business Success: The Strategic Advantage of CRM Implementation Speaker: Mr. Andy Tan, Software Partner Ecosystem Director, Huawei Cloud APAC |
| 2:50pm – 3:10pm |
Customer Sharing: SecureKi uses CRM to grow, connect and manage its expanding channel sales Speaker: Mr. Brandon Low, CEO & Co-founder of SecureKi |
| 3:10pm – 3:30pm |
Customer Sharing: 3 Weeks’ Work in 1 day: How UKISS Serves Customers Faster Speaker: Mr. Ben Chan, Co-Founder & Director of UKISS Technology
|
| 3:30pm – 3:45pm |
Keynote 2: Next-Generation CRM Software and Integration Solutions Speaker: Mr. Wee Kai Teck, General Manager, ASEAN of Neocrm |
| 3:45pm – 4:00pm | Break |
| 4:00pm – 4:30pm |
Fireside Chat: Best Pratices for Successful CRM Collaboration and Embracing the Future CRM Moderator: Mr. Sheldon Chin, Country Sales Manager, Neocrm Panelists: 1. Mr. Lau Bik Soon, REDtone Group CEO 2. Mr. Andy Tan, Software Partner Ecosystem Director, Huawei Cloud APAC 3. Mr. Brandon Low, CEO & Co-founder of SecureKi 4. Mr. Ben Chan, Co-Founder & Director of UKISS Technology
|
| 4:30pm – 4:40pm | Q&A |
| 4:40pm – 4:45pm | Closing Keynote |
| 4:45pm – 5:00pm | Networking and Technology Showcase |
Meet Our Moderator and Speakers
Mr. Lau Bik Soon
Group CEO, REDtone
Mr. Wee Kai Teck
General Manager, ASEAN, Neocrm
Mr. Andy Tan
Software Partner Ecosystem Director, Huawei Cloud APAC
Mr. Sheldon Chin
Country Sales Manager, Neocrm
Mr. Brandon Low
CEO & Co-Founder, SecureKI
Mr. Ben Chan
Co-Founder & Director, UKISS Technology
It aims to:
- Address the evolving needs and challenges faced by businesses in managing and leveraging customer relationships
- Explore the potential of cloud-based solutions in revolutionsing CRM practices
- Showcase real-world examples and practical applications
- Highlight the importance of collaboration, i.e. leveraging stakeholders to achieve CRM goals
Attendees Will:
- Gain a deeper understanding of CRM
- Learn about innovative approaches and best practice
- Gather actionable insights to drive business growth via enhanced customer relationships
- Receive guidance on how to implement effective CRM strategies